Outsourced Customers' Feedback Agent (188151)
Information
| Customer Service and Call Center | |
| Entry Level (0-2 years) | |
| Not specified |
Company
| Not specified | |
| Medical/Hospital | |
| New Cairo, Cairo, Egypt New Cairo, Cairo, Egypt |
Description
- Responsible to collect and report on client feedback post appointments.
- Perform outbound calls to ensure customer satisfaction.
- Maintaining a positive and professional attitude toward customers at all times.
- Answer customer inquiries or direct them to the correct channel.
- Delivering customer voice and escalating any negative feedback.
Requirements
- Bachelor Degree from a reputable university.
- 0-2 years of relevant experience in customer service roles.
- High level of customer service skills.
- Ability to meet and exceed KPIs.
- Good command of English.
- Good knowledge in Microsoft Office.
| Created on | 07 Sep 2021 |
| Last updated on | 22 May 2023 |