Medical Teleconsultation Manager

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Medical Teleconsultation Manager (157296)

	Medical, Healthcare, and Nursing
	Management (6-10 years)
	Not specified

Oversee the everyday running and operations of the Teleconsultation service.
Support/troubleshoot for staff members when needed.
Setting monthly work and leave schedules for teleconsultation staff.
Maintain and review operational clinical policies and procedures.
Participate in setting and monitoring of the KPIs relating to the Teleconsultation service.
Ensure all staff members and doctors are up to date with the latest clinical guidelines.
Work to ensure that patients are directed to and receive care in an appropriate venue in a timely manner.
Regular review of Teleconsultation staff performance.
Maintain patient satisfaction reports.
Handle customer complaints relating to Teleconsultation.
Generate, prepare and present regular reports related to the Teleconsultation service.
Participate in recruitment and training of the staff.
Supporting call center in critical and rush hours.
Provide business support and expertise in the development and implementation of Digital Health plans, within the context of OneHealth’s strategic priorities.
Collaborate with the Operations, Quality and Customer Experience departments in setting and maintaining clinical and operational standards.

BSc, MD, from an accredited university in medicine.
Minimum 5 years of clinical experience.
Current, valid license to practice medicine.
Minimum 3 years in data quality related to Medical auditing in HealthCare/ Medical Insurance/ Hospital/ or TPA company.
Experience in Project Management and Organization
Effective communication of analyses (both verbal and written)
Good command of statistics and data interpretation
Degree in Business/Management is a plus
Knowledge of current GDPR and other data privacy issues is a plus
Experience/interest in Healthtech is a plus