HR Operations Associate - Benefits Admin

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HR Operations Associate - Benefits Admin (155175)

	Human Resources and Recruitment
	Entry Level (0-2 years)
	Not specified

Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting)
Develop and update enrollee list
Process quarterly invoices
Coordinate executives’ medical cards issuing process
Finalize life insurance claims incoordination with finance and field teams
Process one time payments
Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
Manage escalation and takes ownership for ultimate issue resolution
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed