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General Manager (121225)

  Information

Management
CEO (20+ years)
Not specified

  Company

Not specified
FMCG
Nasr City, Cairo, Egypt

  Description

  • Responsible for operationally leading the business services centre 
  • managing  HR Service Delivery for the centre.
  • manage the service delivery and align/modernize scalable operations across various functions and business areas of the organization.
  • Responsible for running the overall business operations in Cairo that will span back-office operations in Sales, Marketing and HR.
  • Responsible for leading and/or supporting a variety of end-to-end activities to improve work effectiveness
  • Accountable for HR service delivery, continuous process improvement and optimization of a broad scope of HR Services , meeting defined service levels and KPIs, including customer satisfaction
  • Hire, onboard and mentor the business services leadership team 
  • Lead the business services and the migration of processes to Cairo across all stages of transition
  • Drive successful implementation of work coming into the business services with an emphasis on robust planning, transformation and transparent communication with impacted stakeholders
  • Oversee workforce planning including development, training, deployment, retention and performance
    - Develop operational reporting metrics to consistently measure and report effectiveness of the business services around quality, responsiveness, cost and other KPIs.
  • Develop and execute effective continuous improvement initiatives and focus on process standardization, simplification and optimization
  • Deliver quarterly performance results and action plans. Present annual operating and capital budgets for approval and annual service level commitments for review by the Governance Board.
  • Ensure financial and operational controls are executed basis pre-defined agreements with client/stakeholders
  •  The role will manage the business center  HR budget, process documentation for the organization compliance and audit, local legal audit/risk management and local vendor management.

  Requirements

  • A bachelor and/or a Master degree in business or a related field.
  • Black Belt certification is a plus.
  • Minimum of 10+ years of leadership experience with a multi-national preferably in Manufacturing sector.
  • Experience in cross-functional transformation/consolidation programs.
  • Excellent Communication and Leadership skillsExcellent command of English,
Created on06 Jun 2019
Last updated on05 Sep 2019
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